New Study from FMI and Autodesk Finds Construction Organizations with the Highest Levels of Trust Perform Twice as Well on Crucial Business Metrics

LAS VEGAS, March 10, 2020 /PRNewswire/ — Autodesk, Inc. (NASDAQ: ADSK) has partnered with FMI Corporation, a leading management consulting firm, to release the findings of an industry study titled *“Trust Matters: The High Cost of Low Trust.”* This research explores how varying levels of trust within construction organizations and project teams impact financial and operational performance. The results show that companies with “very high” levels of trust outperform their peers in key areas like profitability, employee retention, and project delivery—yet nearly two-thirds of survey participants reported that their organizations fall below this benchmark. According to Jay Bowman, research and analytics lead at FMI, the financial benefits of high trust can be substantial. “Organizations with very high trust can see millions in added profitability,” he said. “With shrinking margins in construction, it’s more important than ever for companies to assess their trust levels and take steps to improve them. The report highlights actionable strategies to reduce uncertainty, enhance collaboration, and ultimately build stronger, more successful teams.” The study surveyed over 2,500 construction professionals globally, asking them to rate the level of trust in their organizations on a scale from “very low” to “very high.” These ratings were then linked to internal performance, culture, and external relationships. Key insights reveal that high-trust organizations enjoy significant advantages: - **More repeat business**: Organizations with high trust work with repeat clients for over 80% of their projects, compared to just 42% in average-trust firms. This leads to higher gross margins and lower client acquisition costs. - **Lower turnover**: Employees in high-trust environments are twice as likely to stay with their current employers, saving companies up to $750,000 annually in recruitment and onboarding costs. - **Improved project delivery**: High-trust organizations are twice as confident in meeting deadlines, which reduces delays and associated costs. Additionally, employees in high-trust organizations report greater engagement, are more willing to go above and beyond, and are more likely to recommend their company as a great place to work. Collaboration is also stronger, both internally and with external partners, leading to better relationships and more opportunities. The study also found that trust can be improved through consistent processes, transparent communication, and a supportive work environment. Dustin DeVan, construction strategist at Autodesk, emphasized that trust is crucial in construction, where teamwork is essential. “Organizations that invest in transparency, accountability, and collaboration will see real improvements in performance and trust.” For more information, download the full report *“Trust Matters: The High Cost of Low Trust”* [here](#), or check out our [blog](#) and [infographic](#). Join us for a live webinar on March 25, 2020, to learn how your organization can boost trust across teams. This study involved professionals from various sectors, including project owners, architects, engineers, contractors, and specialty trades, across multiple countries. It provides valuable insights into how trust impacts the construction industry—and what leaders can do to foster it.

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